HP ProDesk 600 G1 Maintenance And Service Manual

If you encounter software problems, see the applicable solutions listed in the following table. Lift the fan out of the chassis 2. Locate the memory module sockets on the system board B shown. Page - Backing up, restoring, and recovering in Page Remove the cable from the cable clip under the drive cage. Verify that you are using the correct media for the drive. When installing a new power supply, be sure to set the red switch to the setting V or V appropriate for the country in which the computer is used.

HP 500B Microtower Business PC Product Specifications

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From the outside, rear side of the chassis, remove the silver security screw that secures the solenoid lock to the chassis. From the inside of the chassis, disconnect the cable 1 from the system board connector labeled HLOCK. Remove the solenoid lock from the chassis 2. To install the solenoid lock, reverse the removal procedure. Cable routing Use the following image to determine proper cable routing in the Small Form Factor computer.

Remove the cables from the cable clip under the drive cage. Remove the Torx T15 screw 1 that secures the assembly to the front of the chassis. Press the tab on the right side of the assembly 2 to disengage it from the chassis. Push the assembly into the chassis 3 , and remove it from the chassis. Power switch assembly Description Spare part number Power switch assembly Prepare the computer for disassembly Preparation for disassembly on page Remove the cable from the cable clip under the drive cage.

From the inside of the chassis, press down on the tab on the top of the power switch 1 to disengage the power switch from the chassis.

Pull the power switch out the front of the chassis 2 , while routing the cable through the hole in the chassis. Speaker Description Spare part number Speaker The speaker is attached to the front of the chassis under the rotating drive cage.

Fan sink Description Spare part number Fan sink The fan sink is secured atop the processor with four captive Torx screws. The fan sink includes a heat sink and a fan. Disconnect the fan cable from the system board connector labeled CPUFAN 1 , and then lift the heat sink from atop the processor 2. When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.

System board Description Spare part number System board for use in models without Windows 8 includes thermal material System board for use in models with Windows 8 Standard includes thermal material System board for use in models with Windows 8 Professional includes thermal material System board for use in models with NetClone includes thermal material When reconnecting the cables it is important that they be positioned correctly.

Changing from desktop to tower configuration The Small Form Factor computer can be used in a tower orientation with an optional tower stand that can be purchased from HP. Orient the computer so that its right side is facing down and place the computer in the optional stand.

To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. Reconnect the power cord and any external devices, then turn on the computer.

Change factory default settings. Set the system date and time. Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. Enable or disable removable media boot ability. Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. Execute self-tests on a specified ATA hard drive when supported by drive.

Support for specific Computer Setup options may vary depending on the hardware configuration. Configuration When a device is selected, detailed information and options are displayed.

The following options may be presented: Size, model, firmware version, serial number, connector color. There are three supported options: SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes. This selection will only appear when at least one drive capable of performing the DPS self- tests is attached to the system. If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.

You must disable AMT before trying to hide the network controller. Security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk.

Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities.

Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Allows you to delete any previously loaded custom boot keys. Default is Don't Clear.

Selecting Custom Mode allows you to modify the contents of the secure boot signature databases and the platform key PK that verifies kernels during system start up, allowing you to use alternative operating systems. Default is HP Keys.

Fast boot disables the ability to interrupt boot, such as pressing f keys to access items before the operating system loads. Management Default is enabled. Onboard Devices Allows you to set resources for or disable Legacy devices. The settings may not take effect for all operating systems. AMT Configuration Allows you to set: If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support.

Run the HP diagnostic tool. Run the hard drive self-test in Computer Setup. Refer to Computer Setup F10 Utility on page for more information. Helpful hints on page in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. Check the Power LED on the front of the computer to see if it is flashing red.

The flashing lights are error codes that will help you diagnose the problem. Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.

In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. Keys are typically available from a hardware store. Cause Solution Processor is too hot. Cause Solution Hard drive fragmented. Program previously accessed did not release reserved memory Restart the computer.

Virus resident on the hard drive. Run virus protection program. Too many applications running. Close unnecessary applications to free up memory. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. Beeps stop after fifth iteration but LEDs continue flashing.

Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running. Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times.

Cause Solution Power failure power supply is overloaded. If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply some models , is set to the appropriate voltage. Cause Solution Either the directory structure is bad or there is a problem with In Windows 7, click Start, expand Computer, and right- a file.

Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then click File Explorer from the list of applications. Cause Solution Bootable hard drive is not attached as first in a multi-hard If attempting to boot from a hard drive, ensure it is attached to drive configuration. Bootable hard drive is not listed first in the Boot Order. Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows.

Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format. Do not know how to remove a media card correctly. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject.

Pull the card out of the slot. Cause Solution Pre-video memory error. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board.

Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. Cause Solution Pre-video graphics error. For systems with a graphics card: Reseat the graphics card if applicable. The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor Be sure the monitor cable is securely connected to the may be incorrectly adjusted.

Cause Solution Video resolution and refresh rate are set higher than what the Restart the computer and enter Safe Mode. Change the monitor supports. To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP or SP Reseat the graphics card.

Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table.

Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications. Sound does not come out of the speaker or headphones.

Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. There is no sound or sound volume is too low. Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed.

Install the correct printer driver for the application. Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard needs repairs. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state.

When attempting to resume from Sleep date, do not hold down the power button for more than four seconds. Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. Table Solving Hardware Installation Problems continued A new device is not recognized as part of the system. Cause Solution When the system advised you of changes to the configuration, Reboot the computer and follow the instructions for accepting you did not accept them.

Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Network driver does not detect network controller. Cause Solution Network controller is disabled.

Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.

The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector. Otherwise, the computer will not boot the operating system. The memory count will be affected by configurations with the Management Engine ME enabled.

Solving processor problems If you encounter processor problems, common causes and solutions are listed in the following table. Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Movie rating locked out by parental lock. Use DVD software to remove parental lock. Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type.

Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers. Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table.

A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.

Unable to connect to the Internet. IP address is not configured properly. If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table.

Computer will not continue and the HP logo does not display. Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test POST or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.

The section also includes some text messages that may be encountered during POST. The computer will beep once after a POST text message is displayed on the screen. Control panel message Description Recommended action Run Computer Setup or Windows utilities. Make sure the memory module s are installed properly.

If third-party memory has been added, test using HP-only memory. Verify proper memory module type. Ensure memory modules are correctly installed. Reconnect keyboard with computer turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed. Replace CPU or chassis fan. Apply hard drive firmware patch if applicable. Back up contents and replace hard drive. If the error persists, update to the latest BIOS version. If the error still persists, replace the system board.

Beeps stop after fifth Replace the graphics card. This computer supports two security password features that are established through the Computer Setup Utilities menu: When you establish only a setup password, any user can access all the information on the computer except Computer Setup. The IPSM can be downloaded from http: Remove the jumper from pins 1 and 2. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost. Plug in the computer and turn on power.

Allow the operating system to start. This clears the current passwords and disables the password features. To establish new passwords, repeat steps 1 through 4, replace the password jumper on pins 1 and 2, then repeat steps 6 through 8. Locate, press, and hold the CMOS button in for five seconds. Make sure you have disconnected the AC power cord from the wall outlet. The tools save time by pinpointing the component that needs to be replaced.

Enter the product name in the text box and click Search. Select your specific computer model. Select your operating system. This link provides additional information. The download includes instructions in English on how to install the tools on the USB device. Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to.

These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps. Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer.

The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. The Reset recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. Any personal files must be restored from backups you made. If Windows is not responding, use these steps to start Refresh: If possible, back up all personal files.

If possible, check for the presence of the HP Recovery partition: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; If Windows is not responding, use these steps to start Reset: From the Start screen, type c, and then select Computer.

Recovery using Windows 8 operating system media purchased separately This recovery process requires Windows 8 operating system media, which can be ordered from the support website.

For worldwide support, go to http: You can also order the media by calling support. Backing up your information on page HP recommends that you print the recovery procedures and save them for later use, in case of system instability.

Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. Close all open programs. If prompted, click Yes to allow the program to continue. Creating recovery discs with HP Recovery Disc Creator select models only HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models.

After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator. From the drop-down menu, select the drive for burning the recovery media. If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. You can also order the recovery disc set by calling support. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse.

Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files… If you created recovery media using Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed.

When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http: Locate the battery and battery holder on the system board. On some computer models, it may be necessary to remove an internal component to gain access to the battery.

Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. Insert the new battery and position the clip back into place. After the battery has been replaced, use the following steps to complete this procedure. Replace the access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup. Using the smart cover FailSafe key to remove the smart cover lock To open the access panel with the Smart Cover Lock engaged: Remove all removable media, such as compact discs or USB flash drives, from the computer.

Turn off the computer properly through the operating system, then turn off any external devices. To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screws.

Using the smart cover FailSafe key to remove the smart cover lock Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between or volts AC.

Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage. Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Specifications TWR specifications Chassis Operating temperature is derated 1.

Rated Input Current 5. This allows the system to pass the CE mark requirements for use in the countries of the European Union.

The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch. Rated Input Current This system utilizes an active power factor corrected power supply. TWR removal and power supply removal and steps for creating recovery replacement 83 replacement 80 discs TWR spare part number 83 power supply, spare part steps for creating recovery TWR, spare part number 12, number 12, 18 media power switch assembly removal steps for creating recovery USB system board connections Page of Go.

Page 72 Page 73 - Installing a 3. Page Page Page - Removing a 2. Page - 12 System backup and recovery Page - Creating recovery media and backups Page - Restoring and recovering using Windows Page - Recovery using Windows 8 operating syste Page - Backing up, restoring, and recovering in Page - Creating recovery media using HP Recover Page - Creating recovery discs with HP Recovery Page - Using the smart cover FailSafe key to re Maintenance and Service Guide.

Table of Contents Add to my manuals Add. Page 2 Nothing herein should be construed as constituting an additional warranty. Page 4 About This Book Table Of Contents Table of contents 1 Product features Page 9 Creating recovery media Page 10 System Recovery when Windows is not responding Product Features Product features Standard configuration features Features may vary depending on the model.

Serial Number Location Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Activating And Customizing The Software 5 to 10 minutes. Downloading Windows 7 Updates Downloading Windows 7 updates Microsoft may release updates to the operating system. Downloading Windows 8 Updates We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers.

Illustrated Parts Catalog Illustrated parts catalog This chapter provides spare part information for all chassis. Page 36 Spare part Description number Hard drive carrier, 2.

Generating Static Generating static The following table shows that: Personal Grounding Methods And Equipment Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: Routine Care Never cover the ventilation slots on the monitor with any type of material. Tools And Software Requirements If an incorrect screw is used during the reassembly process, it can damage the unit.

Lithium Coin Cell Battery Batteries, battery packs, and accumulators should not be disposed of together with the general household waste.

Removal And Replacement Procedures: Tower twr Removal and replacement procedures: Access Panel Access panel Description Spare part number Access panel To access internal components, you must remove the access panel: Tower TWR Page Front Bezel Security Front bezel security The front bezel can be locked in place by installing a security screw provided by HP.

Front Bezel Front bezel Description Spare part number Front bezel Prepare the computer for disassembly Preparation for disassembly on page Bezel Blanks 1 then pull the bezel blank from the front bezel 2. Installing Dimms The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.

Page 55 Open both latches of the memory module socket 1 , and insert the memory module into the socket 2.

One 1 full-height PCI 2. Not supported from S5. For systems configured with more than 3 GB of memory and a bit operating system, all memory may not be available due to system resource requirements. Chassis dimensions H x W x D: Packaged dimensions L x W x H: Genuine Windows 7 Professional Edition Random vibration at 5 Hz 0.

Random vibration at 0. Warranty information Terms of warranty apply to the individual model purchased. Support Forum Join the conversation! Europe, Middle East, Africa. Asia Pacific and Oceania. The Virtual Agent is currently unavailable. Please try again shortly. Tell me what you're looking for and I can help find solutions. Processor one of the following 1.

Micro ATX microtower chassis, including power supply and front bezel Two 2 drive bays and four expansion slots Microsoft operating system CD - optional Active type heatsink 92 x 92 x 25 mm chassis fan System board with Intel G41 Express chipset Product documentation pre-installed HP system restore CD - optional Power cord.

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