First-place prizes of up to 1 Billion chips! How do I save my Hand Histories? PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more. However, we do read every single email, and take each suggestion into careful consideration. Among the things we will need to know are:
Why Choose PokerStars?
You will be given at least 30, chips to start with, and can top up your balance with 15, chips for free, every four hours.
This option is available when confirming your buy-in as you take your seat in play chip ring games, on the home screen of the mobile app, when registering to a play chip tournament, or simply within the Cashier. In the past some very fast players had been signing up for many events, as fast as they would appear on the system, and were entering far more events than they could realistically play.
As there are a limited number of seats, this practice was making it difficult for some players to get into the tournament of their choice during peak periods. Similarly, there is also a limit of a maximum of five cash game tables at the same time.
That said, there is no maximum limit on how many Multi-Table Tournaments you may participate in at any given time. No, there is no limit to the maximum balance players are permitted to accumulate in play chips. Play chips are for "fun", so we do not want to encourage competition between play money players for the largest play chip balance.
Play chips are also for practice, so if you have won a lot of play chips, you are obviously doing well at the tables. For more information about playing for real money, please visit the Playing with Real Money page. We have just the feature you are looking for! Select the row for the tournament of interest and click it to open that tournament lobby. On desktop, you can also press the hotkeys Ctrl and T at the same time, to access the feature faster.
Sitting Out in tournaments is permitted at any time — for good reasons. Any player participating in a tournament is permitted to fold every hand if they choose, and Sitting Out is no different from folding every hand. We deal the cards in a fair and honest manner. Once the deck is shuffled, it is set, and the order in which the cards are dealt cannot be changed. The software that shuffles and deals the cards cannot control who wins or lose; it just deals the cards and the rest is up to the players in the game.
Our software produces a shuffle that is completely random, which favors no player over any other. The methods we use ensure complete randomization of the cards, and complete unpredictability of the cards to come.
See the description of these methods. We arranged for the largest consulting firm specializing in software security and quality, Cigital, to review our shuffle. Their investigation found the shuffling to be fair and random. Should you have further questions regarding our shuffle or security of our software, feel free to ask any question you would like to Support.
The integrity of our games is paramount to our success, and we are happy to address any concern you may have. You may wish to consider activating our 'Instant Hand History' feature, should you wish to immediately review your hands.
Using this feature you will be able to see a hand history from within the software. Whichever method you use, the hand histories will be there.
Please note that if you close the software the hand histories will not be stored unless you have specified otherwise. We have a graphical hand replay feature available which allows you to see a full replay of previous hands you have played.
When using some of our other table themes, look for a red button in the top left hand corner of the table window. If you cannot see the chat of other players, you may have accidentally modified some of the chat visibility options in your account. Open the desktop client and do one or more of the following:.
In order to resolve this, you will need further information from Support. Please contact us , from the registered email address on your account, with a description of the problem. Please direct other issues to Support.
Keep in mind that retaliatory chat is not permitted, and may cause your chat to be suspended. If you are certain your chat should not have been suspended, contact Support with a detailed explanation of the issue. We pride ourself on taking player feedback seriously, and if you have any improvement suggestions or ideas, please email our Management Team directly.
Please note that every month we receive thousands of emails containing ideas, suggestions and feedback, and as such, we cannot respond on the merits of each one. However, we do read every single email, and take each suggestion into careful consideration. Should you require a response for any part of your query, please contact Support , and we will address your concerns.
We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience. Our support team has assembled a list of questions that players often ask them, along with all the answers.
PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more. You'll find the rules of poker, beginner tips and in-depth strategy in the PokerStars How to Play section. Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure. License renewed March 10, Gambling may lead to addiction!
Help Responsible Gaming Languages. How to Play FAQ. End User License Agreement. What do I do now? If you are not able to access your account at all, please include the following in your email to Support , along with a description of the issue: As always, Support is there to help!
I forgot my password. Can I open a new account? With the PokerStars software not the website open, please follow these steps: I forgot my Stars ID. Can I open a new Stars Account? Please follow the following steps: How do I upload an image? Upload an image Note that all uploaded images will be screened before being shown at tables, and may take up to five days to be approved. I cannot connect to your server, what should I do? For Windows Vista, Windows 7 and Windows 8: If you do not see this option, it means that your Windows Account is not an Administrator.
In this case, you will need to get the Administrator to log into the computer for you. Downloading may take a few minutes, depending on your wireless or mobile data connection. Once the app has downloaded onto your device, press the PokerStars spade icon to launch our software.
If you already have a Stars Account, you can use your existing login details to access the tables. There are several simple steps to create your Stars Account. You will need to enter a valid email address, and create a Stars ID username.
You can switch between games by selecting the relevant tab at the top of your screen. Millions of users are already signed up, and now you can join them with the Mobile app. You can win seats to these events and much more, including our annual tournament in The Bahamas - PokerStars Championship Bahamas - via value-added qualifiers and satellites online.
Your online safety and security is our number one priority. Thanks to the best online software around, and a support team on call 24 hours a day, seven days a week, you won't find a better or safer online experience anywhere else.